Terms and Conditions

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Last updated: 07/01/2025

At A&G Family LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

RETURNS:

We accept returns within 5 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
   
• It must also be in the original packaging.
   
• A receipt or proof of purchase is required.
   

Non-returnable items include:

• Gift cards
   
• Downloadable software or digital products
   
• Perishable goods (e.g., food)
   
• Intimate or sanitary goods (e.g., underwear, personal care items)
   

How to Initial a Return:

To start a return, please contact us at [your support email] with your order number and reason for return.
Once your return is approved, we will provide you with the return address and instructions.

Do not send your purchase back to the manufacturer.

Refunds:

Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1 business day.
   
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
   

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for another item, contact us at [your email] and once exchange is completed you our required to return the original item within 3 business days. Depending on the item and reason for the exchanges we will provide a return shipping label.

Return Shipping:

• You will be responsible for paying your own shipping costs for returning your item unless otherwise agreed upon.
   
• We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.
   

Late or Missing Refund:

If you haven’t received a refund yet:

• First check your bank account again.
   
• Then contact your credit card company—it may take some time before your refund is officially posted.
   
• If you’ve done all of this and still have not received your refund, please contact us at [your email].
   

If you have any questions about returns or refunds, feel free to contact us:

📧 Email: [Your Support Email]
📞 Phone: 816-859-3091